RocketScan Knowledge Base Contents

RocketScan Knowledge Base Contents




Articles in this knowledge base are divided by module and purpose. The "purpose" categories are:
  1. Best Practices
    1. Advice on getting the most from RocketSCAN
  2. How To
    1. Step-by-step help to perform common tasks
  3. Reference
    1. Comprehensive information on features, configurations, etc.
  4. FAQ
    1. Answers to frequently asked questions.

Quick Start Guides

Need a quick refresher on using RocketSCAN? The articles in this section will get you up and running in minutes!
  1. Quick Start Guide: Scan
  2. Quick Start Guide: Validation
  3. Quick Start Guide: Missing IDs and Held Applications
  4. Quick Start Guide: Verification

Launch Pad

The RocketSCAN Launch Pad is where you log in to the program and select which module — Scan, Validation, or Admin — you would like to open.

How To

  1. How to run RocketSCAN as an administrator

Scan

The RocketSCAN Scan module is for scanning applications and their related documents.

Best Practices

  1. Possible new barcode detected
  1. It does not appear AutoProcess is running

Validation

The RocketSCAN Validation module is for processing applications to confirm that the information on each application is correct.

Best Practices

  1. Previous Application Notification

Reference

  1. Invalid TANF
  2. DC Reduced Option for RocketScan FMA

Admin

The RocketSCAN Admin module is for managing your RocketSCAN system.

How To

  1. How to print application notes
  2. How to reburn application images
  3. How to remove schools from the online application
  4. How to set the online application to offline mode
  5. How to set the online application to online mode
  6. How to Refresh Your RocketSCAN Student Database with Nutrikids
  7. How to migrate your RocketSCAN system (scan only license, Titan integration)

Reference

  1. Income evaluation for special circumstance applications
  2. About exporting applications from RocketSCAN to a web-based Point of Sale
  3. RocketSCAN Online - Pre-population of Student Data

FAQ

  1. Can I modify an application that was exported?
  2. Why is "Service" showing as the name of the operator in Application Management?
  3. Can an application be undeleted?
  4. How are application records maintained and for how long?
  5. Why would the full student lookup report show an LCFF outcome of "DC" if the Direct Cert column has a value of "N"?
  6. How to change your Point of Sale Integration

Income Forms Add-On

Your RocketSCAN system is also capable of processing Income Forms for reporting purposes.

Best Practices

  1. Considerations for utilizing collected income form data directly from RocketSCAN's database

How To

  1. How to obtain your Income Form Report

Reference

  1. Income Form Guide
  2. Subquery returned more than 1 value
  3. Prerequisites for early collection of Income Surveys in RocketSCAN

Customer Portal

Sign in to the RocketSCAN Customer Portal to order and approve designs for applications and forms.

Best Practices

  1. Getting your district ready for next year with RocketScan
  2. Form Design Guide for RocketScan and StrataApps

How To

  1. How to reset your RocketScan Portal password
  2. How to complete your order on the customer Portal

Reference

  1. Unable to reset password: An error has occurred while processing your request

FAQ

  1. What is the expected turnaround time for my printed applications or forms?
  2. How to download form design drafts after approval
  3. Frequently asked questions about ordering forms

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