Log In to the Portal

When we welcomed you to RocketScan, you should have received an email invitation to the RocketScan Customer Portal that will let you set your password.

Check your email for an email from  rsportal@image-1.com .

Follow the link in the email to set your password for accessing your account in the RocketScan Customer Portal. 

Once the password is set, you will be directed to log into the portal to start your order for the new school year.

Request For Proposal

On the order page, you will build the order for your district. You will be able to select the form type (FMA or LCFF), languages, indicate if the order is print or online, and set the quantity for printed forms. NSLP (National School Lunch Program) applications in RocketScan are called “FMA” applications (Family Meal Applications). Income Surveys or Education Benefit Forms are called “LCFF” applications (Local Control Funding Formla). 

If you are not sure of the quantity, you may update your order later in the order workflow before final approval.

Order the paper forms desired and also the design for your online forms if you have our Online Module. For printed applications, you can choose to have our printer print and ship to you (or direct mail), or you can use your printer to print your order. Please note that our form design fee is waived if we provide printing services. You may indicate your printer preference in the space labeled “Notes”.

If the district decides to print internally please note the apps must be printed on 50 lb. bond paper and the printer must be able to print Pantone Warm Red C and Pantone Computer Black. (More about District Printing Best Practices here.)

Once you are done, click the Submit the Request for Proposal button.

You are given another chance to review your submission before you proceed. When you are ready, click Confirm.

Once we have received your order we will start working on your proposal. Our sales team will get back to you with a quote based on your order.

You may log out of the Portal at this point. You will receive an email notification when your proposal is ready.

Review the Proposal

Log in to the Portal, review the proposal and – if all is correct – press the Approve button. If we have missed something or you want other languages or quantities, you can reject the proposal and we will get you new pricing. 

Be sure to sign, date, and then scan the proposal and send it back to our sales representative to begin your order. Image One will not begin the design process (including providing drafts) until the signed proposal is received by our AR team.

In the Portal, press the Approve button to approve the order.

After you click “Approve”, you will be asked some questions. Please read carefully and answer appropriately. 

Once you have filled out the form, you may click Submit to proceed.

If you have submitted your digital approval but we have not yet confirmed receipt of your signed proposal, you will see the following screen:

Complete Your District’s Profile

Once have reviewed your proposal and have sent a signed copy back to us via email or fax, pease take a moment to fill out shipping address information for your order, contact information for billing, hours that you can accept delivery, and any other delivery instructions. Click on Profile from the top right menu of the Portal.  

Once you have provided the details for shipping, billing, and (if necessary) delivery instructions, click  Confirm Details .

You can also click on  Users to manage who in your district has access to the Portal. This does not affect the RocketScan software client, but it does affect whom and how we contact your district regarding your order.

Approving drafts

Once completed, your Order Management page should have a green checkmark icon indicating the order was received and the RocketScan Team is working on your design draft. Please check in regularly to see if there are any notifications that need your attention.

Once a design draft from your order becomes available for review, it will have a red flag icon next to it on your Order Management page. The red flag indicates items that need your attention. Please click on an item’s View Your Draft button to review.

From here, you can approve drafts or request changes. 

Click on the attachment under the section labeled “Current Draft” to view a PDF of the proposed design.

If you are satisfied with the draft, click the Approve button.

After you click Approve, you will be prompted with questions before you can submit the approval. Please review each question thoroughly and answer appropriately. As long as you have indicated that the draft requires no further changes, then you will be able to click Submit. 

Once a draft has been approved, the Order Management page will show a green checkmark icon next to that item. This indicates that you have completed your part in the approval workflow process, and this would let you know that the RocketScan team will be working on your approved application order.  

Approving the print proof (Image One printing)

After a draft is approved, a print proof will be uploaded. Our printing partners require this to be approved before they will begin printing your order. The process for proof approval is the same as draft approval – view the print proof file and then app. From the time of draft approval, a print proof will typically be available within 24 hours. The turnaround for the printer to print and ship/mail your order is about 10 business days . Please note that requesting changes after proof approval may result in additional charges depending on costs the printer may have incurred in staging your order. 

Schedule the Rollover

If you are a returning customer, you will need to schedule a rollover appointment for your district’s RocketScan system. The rollover is RocketScan’s year-end procedure where our support team archives the data from the previous school year and prepares it for the upcoming school year. During this process, we also update the RocketScan software and services.

(For more information, please see "What is a Rollover?")

Once you complete one application draft you can schedule your rollover for the next school year. A button labeled Click to Schedule Rollover will appear, click it to access the Rollover Calendar.

To schedule your rollover, select an available date and time slot. Available dates are highlighted in green and are clickable. 

Select the Portal users we should  contact to complete the rollover. Access to all servers used for your RocketScan system will be required, so it is recommended that one of the contacts for the rollover appointment is your preferred IT contact.

If your RocketScan system is integrated with a Point of Sale, they will have their end-of-year procedure. Enter the date that this procedure is expected to be completed in the POS Rollover Date field. It is highly recommended that your POS Rollover is completed BEFORE your RocketScan rollover. If you do not have a Point of Sale, enter the date you have selected for your RocketScan rollover.

Enter the expected start date for the upcoming school year for your district in the School Start Date field.

If you have any other notes for the rollover team, enter them in the Additional Information text box.

If you would like to be placed on the wait list, check the I wish to be placed on the wait list check box. This will keep your selected appointment, but you may be contacted if an earlier date and time becomes available.

When finished, click Make Reservation.

Once you have submitted your rollover reservation, you should receive an email with a calendar event invitation from rsportal@image-1.com. 

Need help? 

You can reach Image One Corporation software support by calling toll-free (800) 956-9000 Option 2, by e-mailing your request to support@image-1.com, or by visiting https://support.image-1.com and submitting your issue directly to the support queue.