RocketSCAN/StrataApps form ordering FAQs
Design changes
Q: I approved my draft and then noticed something that needs changing/correction. What should I do?
A: Contact Image One right away and notify us of the issue. We can cancel your approvals so that you may make the needed changes.
Q: I approved my print proof and then noticed something that needs changing/correction. what should I do?
A: Notify Image One right away of the issue. We will reach out to the printer and ask them to hold the order (if possible.)
** Please note a charge may be incurred depending on what materials or labor have been applied to your order. **
After approval
Q: I've already approved my drafts, why am I being asked to approve something else?
A: After we send your approved designs to the printer they create a print proof (final product.) They require you to approve this before they will process your order.
Q: I've approved my print proof, when can I expect my order?
A: The typical turnaround for the printer to print and ship your order is 10 business days (excluding holidays.)
Q: How long will it take my order to arrive after it has been shipped?
A: Standard shipping is typically 3 to 5 business days depending on your location.
Q: I've requested expedited shipping. When will the costs be available?
A: Once the printer has printed & weighed your order costs for expedited shipping will be provided.
Misc.
Q: Why do the l and I characters look bold?
A: This is a known anomaly with how the PDF renders. If you zoom in on the form the letters are normal.
Q: I don't see a Spanish online "form" to review.
A: For Spanish online, we do not generate an form as the parent never sees it. The only people who do see an image of the online "form" is the validators. We present it to them in English.
Q: Where are my paper form translations for my other languages?
A: If the district has purchased translation services from Image One we will request translations as soon as the English design is approved. Once the translations are received a translated draft will be produced. If the district has elected to provide translations Image One will provide the finalized English designs in your desired format to provide to your translator.
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