How to access Strata Apps

How to access Strata Apps

Requirements

To access the StrataApps software, you MUST use Internet Explorer 11 or lower. The reason for this is because the software was built using the Silverlight plug-in.
Internet Explorer 11 is not pre-installed on Windows 10.
If you are not sure that you have the required software, contact your district's information technology (IT) department to see if they need to download and install Internet Explorer 11 or the Silverlight plug-in.

Logging in

Strata Apps user login screen
  1. Open Internet Explorer.
  2. In the address bar, enter https://go.strataapps.com/.
  3. Enter your official school district e-mail address for the username field.
  4. Enter your Strata Apps password in the password field.
  5. Click the 'Remember me' check box.
  6. Click the 'Login' button.

Troubleshooting

Are you having trouble accessing the Strata Apps site or are unable to log in to your Strata Apps system?

Forgot password

If you ever forget your Strata Apps password or want to reset it, please contact Image One software support. Alternatively, another Strata Apps user at your school district may be able to help you reset your password if they have Strata Apps admin access.

Unable to access the Strata Apps site due to Silverlight

If you are seeing the following message asking you to download the Microsoft Silverlight plug-in:

Then you will want to verify a few things:
Are you using Internet Explorer 11 or lower?
For reference, the default icon for Internet Explorer 11 looks like this:
Internet Explorer 11 default desktop icon
If your are unsure of what version of Internet Explorer you are using, please refer to this article from Microsoft Support.
Is the Microsoft Silverlight plugin installed?
  1. Access the Tools menu from top right in Internet Explorer.
  2. Select 'Manage add-ons'.
  3. Under 'Add-on Types' select 'Toolbars and Extensions'.
  4. Under 'Show:' select 'Currently loaded add-ons'.
Manage Add-ons window for Internet Explorer 11
Look for 'Microsoft Silverlight' and make sure its status is set to 'Enabled'. If it is on the list but it's status is 'Disabled', click on Microsoft Silverlight in the add-ons list and then click the 'Enable' button in the bottom right area of the Manage Add-ons window.

Unable to access the Strata Apps site

If you are not being prompted to download the Microsoft Silverlight plug-in but are not able to access the Image One Portal due to a blank page or infinite loading screen, try the following methods:
Enable Compatibility View
  1. Access the Tools menu from top right in Internet Explorer.
  2. Select 'Compatibility View settings'.
  3. Click 'Add' and then 'Close'.

You may need to reload the page or close and re-open Internet Explorer for the change to take effect.
Add the Portal to Trusted Sites zone
  1. Access the Tools menu from top right in Internet Explorer.
  2. Select 'Internet Options'.
  3. Select the 'Security' tab in the Internet Options window.
  4. Click the 'Trusted sites' icon.
  5. Click the 'Sites' button.
  6. Click 'Add' and then 'Close'.
  7. Click 'OK' to close the Internet Options window.

The list of trusted sites is usually managed by your district's network administrator, so you may need to contact your IT department for this method.

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