RocketScan
Possible new barcode detected
A red thumbnail is usually preceded by a warning prompt: "possible new barcode detected." You will need to contact Image One support to correct the "invalid barcode", but it is recommended that you first finish the scanning process and save the batch ...
Can I modify an application that was exported?
Question How can I modify an application that was exported? Answer Once an application is exported to the Point of Sale, it can no longer be modified within RocketScan. At that point, information must be modified manually through the Point of Sale ...
Can an application be undeleted?
Question Can a deleted application be undeleted or moved to Hold? Answer Once a student or an application has been deleted, it cannot be undone. You can still view the application and make notes, but you can no longer modify the application and it ...
Why is "Service" showing as the name of the operator in Application Management?
Question When looking at applications in Application Management, the OPERATOR is sometimes listed as 'Service'. Why is that? Answer The "operator" indicates which user had last interacted with an application. For example: If an application was sent ...
How to run RocketScan as an Administrator
Version 4.10 and later no longer require RocketScan to be run as an Administrator in order for it to install update packages. If you are seeing the message "An Update is available for RocketScan. Please run RocketScan as an Administrator to apply the ...
How to print application notes
While validating an application or viewing an application in Application Management, you have the ability to make digital notes on the application by right-clicking the image and selecting 'Add note'. RocketScan will also automatically make a note on ...
Income evaluation for special circumstance applications
Log in to RocketScan and open the Admin module. Click on Settings from the menu bar and select Global Settings. Look for the setting labeled 'SpecialCircumstanceIncome'. This setting should have a value of either '0' or '1'. If this setting is set as ...