Rapid Response Support from Image One

Rapid Response Support from Image One

What is it?

We use BeyondTrust’s Remote Support Console (previously known as Bomgar) which uses Military-Grade Data Encryption and supports TLS 1.3. In order to provide rapid response support, Image One will "pin" your server(s) for unfettered access. This will allow us to quickly resolve database & server errors without waiting for involvement of your IT staff. All sessions are recorded for quality assurance. 

How much does it cost?

There is no added cost; it is covered under your software maintenance agreement. This service is FREE for customers with a current software support contract.

How do I get it?

Please fill out this form. After we have received the authorization, we will make an appointment to set up your server(s) for our rapid response access.

    • Related Articles

    • Accessibility conformance reports for Image One Corporation solutions

      Reports listed on this page are Accessibility Conformance Reports that are based on the ITI VPAT 2.3® template. These reports include information on the revised Section 508 standards, corrections to the ICT Final Rule from January 2018, and the Web ...

    • What is a Rollover?

      The rollover happens after processing all applications for one school year and transitions the system into the next school year, including applying necessary updates to the client software, service, and database. This procedure is completed by Image ...

    • Get Started with RocketSCAN

      Introduction Thank you for choosing RocketSCAN FMA — Image One Corporation's innovative, automated solution for processing meal applications and income forms for your district. Say goodbye to manual, time-consuming tasks and hello to a more ...

    • Invalid TANF

      The Validation rule "Invalid TANF" is broken when the value for an application's case number (also known as benefit number, TANF, Foodstamp number, etc.) does not match what RocketScan expects to find in that field. This is managed in RocketScan's ...

    • Invalid TANF

      The Validation rule "Invalid TANF" is broken when the value for an application's case number (also known as benefit number, TANF, Foodstamp number, etc.) does not match what Strata Apps expects to find in that field. This is managed in Strata Apps' ...