Accessibility conformance reports for Image One Corporation solutions
If you do not see a document for a particular product, please request the conformance document from
support@image-1.com.
Related Articles
Subquery returned more than 1 value
Problem When you attempt to run the Income Form Reports wizard, you get a long error message that starts with the following: Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <=, >, >= or when the subquery ...
Rapid Response Support from Image One
What is it? We use BeyondTrust’s Remote Support Console (previously known as Bomgar) which uses Military-Grade Data Encryption and supports TLS 1.3. In order to provide rapid response support, Image One will "pin" your server(s) for unfettered ...
RocketScan Income Form Guide
Welcome Welcome to RocketScan’s Income Form add-on! Image One’s RocketScan software has been a reliable scanning solution for processing family meal applications for almost 20 years. With our add-on, you may utilize RocketScan’s capabilities to ...
How to obtain your Income Form Report
For more information on RocketScan’s Income Form add-on and its features, please see the RocketScan Income Form Guide. 1. Log in to RocketScan and launch the Admin module. 2. Click on the “Refresh Student Database” button and wait for it to complete ...
Unable to reset password: An error has occurred while processing your request
Problem Attempting to follow the link provided in the email for resetting your RocketScan Portal password results in the following error page: Solution This issue seems to occur for some users if they click on the link from the email. Instead, try ...